At PurePath, customer satisfaction is our top priority. We want you to shop with confidence and have a hassle-free experience.

1. Returns

You may return your product(s) within 14 days of delivery.

To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as received.

Certain items such as personal care products (if opened/used), perishables, or customized items may not be eligible for return due to hygiene and safety reasons.

2. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days to your original payment method.

3. Counterfeit Products – 200% Refund Guarantee

At PurePath, we stand by the authenticity and quality of every product we sell.

If you receive a product that is proven to be counterfeit, you are entitled to a 200% refund of the purchase amount.

To claim this, you must provide proof (such as manufacturer authentication, or authorized reseller confirmation).

4. Exchanges

If you wish to exchange an item, you may request an exchange within the 14-day return window, subject to product availability.

5. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or counterfeit.

In cases of counterfeit products, all return shipping costs will be covered by PurePath.

6. Contact Us

If you have any questions regarding returns or refunds, please contact our support team:
📧 Email: rafi@purepathuae.com.

📞 Phone: +971-567432000